Is product management the new “it” job? It’s starting to look that way. More and more business students are considering it as a dream job. And I can understand why. Product management offers the opportunity to build something meaningful. But I can think of another meaningful dream job for product managers — Customer Success. Before you conjure up images of phone banks and call scripts, keep reading.
“We should not launch this.” It was a surprising announcement to make just 30 days into a new product management job. My friend had been hired to own several products at a telecommunications company. After doing her research, she could see that the newest product concept, which was woefully behind schedule and poorly defined, was going to fail.
I just joined Aha! — here’s why. I came from a $10 billion dollar company with 10,000 employees worldwide. At Citrix I managed teams across multiple divisions including Consulting, Education, Supply Chain Operations, and IT. I was a trusted advisor to our executive team. For more than a decade I thrived there, but I was ready to take on a new series of challenges.