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The Do’s and Don’ts of Remote Team Communication

remote team communication

I have a confession to make. I used to hate emojis. I would never use them. Why react to a message with a smiley face or a tiny gif of a party parrot when you could use actual words? But ever since joining our fully distributed team at Aha!, my anti-emoji stance has softened. Now I generously sprinkle thumbs-up and heart-eye cats into my messages. Read more…

Hey Boss: I’m Drowning in Meetings

drowning in meetings

You versus your calendar. You are fighting for time to get your real work done. Nervously eyeing the clock. Each day is a relentless sprint from meeting to meeting. But the calendar always wins. It goes something like this…

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This Is Why You Dread Going to Work

dread going to work

It wakes you up in the middle of the night. Your palms sweat and your mind races. Toss, turn. Toss, turn. Until finally the alarm goes “bing!” and you face the source of this anxiety. What is filling you with dread? I know. The anticipation of going to work.

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The One Way Remote Workers Let the Team Down

remote team fail

I was getting a bit annoyed. I had sent an urgent task to a colleague and heard nothing back. It was funny since I had just seen this person in the hallway. So I sent an email and then a chat message. Nothing. I stopped by their desk, but it was empty. The next afternoon I found out the urgent task had been completed. It took a day and a half. But there was never an acknowledgment that my request was even received or that it was completed.

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Can You Be Perfect Every Day?

perfect moment Aha! product management team

There are moments in all of our lives when we experience a deep sense of satisfaction. When we have worked incredibly hard and realized our true best. Instant flashes of mental and emotional euphoria. Masterpieces that no one else needs to appreciate. But you know that what you just accomplished means everything. And guess what? These moments can happen at work too.

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No Authority? No Problem. Here’s How to Get Respect at Work

no respect at work

We called him “Rodney.” It may have been cruel but this guy got no respect at work. Loud and rude and always asking for a special favor or seeking a shortcut to get something he wanted. He made more noise in his cube than a rowdy heckler at a comedy club. You can probably guess where the nickname came from — this former co-worker sounded a lot like late comedian Rodney Dangerfield. 

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The Product Manager’s Playbook: How You Can Build Trust

Aha! customer success team

I do not envy substitute teachers. While most of the class will follow the new leader, there are always a few kids who misbehave in ways they would not dare with the “regular” teacher. It is a job with lots of responsibility yet limited authority. Product managers can probably relate.

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Use These 4 Words to Be More Productive in 2018

productivity at work

One day. Then two more. Still silence. This was several years ago when I was working at a large software company. I had sent an email to a colleague, hoping to address an important customer question about an advanced feature. The silent treatment continued. I was busy but I finally figured it out. Can you guess what happened next?

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6 Signs You Love Your Job

Aha! product management customer success team

“You cannot improve what you do not measure.” This is what I wrote the first time I asked our team at Aha! to evaluate our own company. I wanted to know how people really thought and felt. Not just polite conversation — honest opinions. So, we sent out our first Employee Lovability Survey. What does that mean? Good question.

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How Good Product Managers Deliver Bad News

product manager bad news

I have some bad news. And it will not be surprising for most product managers. Our job frequently involves telling people things they do not want to hear. In fact, I would say the job of a product manager involves more difficult conversations than most. Even communicating what some would consider very bad news.

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The 5 Types of Scary Co-Workers

scary types of co-workers

Do you like spooky stories? I have one about an office worker named George. George liked his job and helping his team succeed. But he always felt like someone was creeping in the background. This person slowed down projects, gobbled up all the credit, and whispered malicious tales.

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Do This on Your First Day at a Remote Job

first day remote job

It was my first day. I had just joined the team at Aha! and was eager to get started. Exactly what “getting started” would look like was unclear to me. This was also my first time working with an entirely remote team. I knew I would open my laptop, log in… and then what?

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Hey Boss: Stop Telling Me to Bring You Solutions

dog bringing a problem

“Do not bring me problems. Bring me solutions.” I am sure you have heard this mantra at work before. In most cases, the thinking is that problems will only make the boss look bad. Well, something looks bad all right — the boss’s “do not bother me” attitude. So what do you do?

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Do These 4 Things Before a Remote Job Interview

video interview tips

Did you ever think your future could be decided by a barking dog? Or a loved one popping in to ask what’s for dinner? Or an unfamiliar web conferencing program? These or any one of an infinite number of things can derail a remote job interview — if you do not properly prepare.

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Your LinkedIn Profile vs. Your Resume

linkedin vs resume

“Clairvoyant Humanist and Life Consultant.” I got a LinkedIn request from someone with this “title” the other day. Well, I am no clairvoyant. But I can predict one thing. The offbeat title will raise eyebrows — as well as suspicion about this person’s level of professionalism.

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