I have a confession to make. I used to hate emojis. I would never use them. Why react to a message with a smiley face or a tiny gif of a party parrot when you could use actual words? But ever since joining our fully distributed team at Aha!, my anti-emoji stance has softened. Now I generously sprinkle thumbs-up and heart-eye cats into my messages. Read more…
I was getting a bit annoyed. I had sent an urgent task to a colleague and heard nothing back. It was funny since I had just seen this person in the hallway. So I sent an email and then a chat message. Nothing. I stopped by their desk, but it was empty. The next afternoon I found out the urgent task had been completed. It took a day and a half. But there was never an acknowledgment that my request was even received or that it was completed.
There are moments in all of our lives when we experience a deep sense of satisfaction. When we have worked incredibly hard and realized our true best. Instant flashes of mental and emotional euphoria. Masterpieces that no one else needs to appreciate. But you know that what you just accomplished means everything. And guess what? These moments can happen at work too.
We called him “Rodney.” It may have been cruel but this guy got no respect at work. Loud and rude and always asking for a special favor or seeking a shortcut to get something he wanted. He made more noise in his cube than a rowdy heckler at a comedy club. You can probably guess where the nickname came from — this former co-worker sounded a lot like late comedian Rodney Dangerfield.
I do not envy substitute teachers. While most of the class will follow the new leader, there are always a few kids who misbehave in ways they would not dare with the “regular” teacher. It is a job with lots of responsibility yet limited authority. Product managers can probably relate.
One day. Then two more. Still silence. This was several years ago when I was working at a large software company. I had sent an email to a colleague, hoping to address an important customer question about an advanced feature. The silent treatment continued. I was busy but I finally figured it out. Can you guess what happened next?
“You cannot improve what you do not measure.” This is what I wrote the first time I asked our team at Aha! to evaluate our own company. I wanted to know how people really thought and felt. Not just polite conversation — honest opinions. So, we sent out our first Employee Lovability Survey. What does that mean? Good question.
I have some bad news. And it will not be surprising for most product managers. Our job frequently involves telling people things they do not want to hear. In fact, I would say the job of a product manager involves more difficult conversations than most. Even communicating what some would consider very bad news.
“Do not bring me problems. Bring me solutions.” I am sure you have heard this mantra at work before. In most cases, the thinking is that problems will only make the boss look bad. Well, something looks bad all right — the boss’s “do not bother me” attitude. So what do you do?
“Clairvoyant Humanist and Life Consultant.” I got a LinkedIn request from someone with this “title” the other day. Well, I am no clairvoyant. But I can predict one thing. The offbeat title will raise eyebrows — as well as suspicion about this person’s level of professionalism.