“You cannot improve what you do not measure.” This is what I wrote the first time I asked our team at Aha! to evaluate our own company. I wanted to know how people really thought and felt. Not just polite conversation — honest opinions. So, we sent out our first Employee Lovability Survey. What does that mean? Good question.
I have some bad news. And it will not be surprising for most product managers. Our job frequently involves telling people things they do not want to hear. In fact, I would say the job of a product manager involves more difficult conversations than most. Even communicating what some would consider very bad news.
“Do not bring me problems. Bring me solutions.” I am sure you have heard this mantra at work before. In most cases, the thinking is that problems will only make the boss look bad. Well, something looks bad all right — the boss’s “do not bother me” attitude. So what do you do?
“Clairvoyant Humanist and Life Consultant.” I got a LinkedIn request from someone with this “title” the other day. Well, I am no clairvoyant. But I can predict one thing. The offbeat title will raise eyebrows — as well as suspicion about this person’s level of professionalism.
I was wary at first. My previous company gathered everyone for an all-hands meeting. This was several years back when I was working at a fast-growing software company. About 150 people crammed into a room that was meant for maybe 25. People were practically on top of each other. Disaster ahead?
“Increased social media followers by 4,000 percent. Boosted website traffic by 3,500 percent.” I see puffed up metrics like this all the time. Especially on resumes submitted by people applying for marketing roles. While I appreciate the instinct to show results, what do these eye-popping numbers really mean?
“I could never work remotely.” A friend of a friend said this to me the other day. We had just met and I was explaining how we run Aha! as a fully distributed team. Despite that declarative statement about “never working remotely,” this person seemed plenty interested in the concept of remote work once I described how we do it at Aha!
“Quick, hide!” You hear the whispered warning from your co-worker. The hawkish boss is circling the office again — hunting for intel and ready to swoop. He sees no problem with preying on his own employees to get what he wants. Squawking about status updates being delivered at the end of each day, he claws his way into every meeting and conversation.
“I have some feedback for you.” When you hear these words, do you go into fight or flight mode? Maybe you are a runner. You think about an escape route. So you defensively scramble for a convenient excuse to avoid the discussion entirely. Read more…
I am sure this has happened to you at least once. You are trying to solve a problem at work and need help from a colleague. So you send off a quick chat message. No answer. You follow up with an email. Still nothing. Hello? Is anyone out there?