Aha! Named One of the Best Places to Work by Inc.

Aha! Inc Best Workplaces 2018

I recently shared some good news with you — Aha! was named Company of the Year in the Stevie Awards’ 2018 American Business Awards. I also shared that this recognition was a perfect moment for the Aha! team. It is humbling when others recognize your success. And I am excited to announce that we just won another prestigious award. Read more…

Why You Need a Strategic IT Roadmap

strategic IT roadmap

“IT manages technology and projects — not customer experiences.” Have you heard this before? Not lately, I hope. Most companies are taking on major initiatives to focus all teams on customer experience. Not just customer-facing groups. Of course, this focus requires big changes in mindset and approach in departments across the organization, including both internal- and external-facing teams. Read more…

How Office Workers Are (Accidentally) Bullying Remote Workers

remote work bully

Bullies are easy to despise. Loud. Blustering. Obnoxious. Willing to do or say anything to get their way. Especially in movies, these heels are easy to root against and we cheer when the hero overcomes a small-minded jerk. But in the workplace, this kind of behavior is more nuanced. Remote workers know this all too well — as they are often subjected to unfair treatment by in-office colleagues. Read more…

Just Launched! — Aha! + Google Hangouts Chat Integration

Aha! + Google Hangouts Chat

894,591 messages. That is the number of chat messages our team at Aha! sent internally last year. The instant dialogue helps everyone move quicker and encourages collaboration. No matter which chat app you choose, one thing is certain — team messaging is dramatically changing the way we communicate at work.
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6 SWOT Analysis Templates for Product Managers

product manager SWOT analysis

Product teams know a lot about their products. It is a requirement for doing the job well. It can also be a curse. Why, you ask? Because you cannot know what you do not know. (Yes, a bit of a riddle.) This is one of the best things about a SWOT analysis — it forces your product team to step back and consider your product and the market from a different perspective. Read more…

The Founder’s Paradox: How to Start a Company When the Time Never Seems Right

founder's paradox: start a business

“What is holding you back?” That is the question I asked a job candidate who shared that they wanted to eventually start their own company. Their response was that “the timing is not right.” This is an understandable answer — one I have heard a lot from aspiring founders. I understand. But I often disagree. Read more…

The Chief Product Officer vs. the Chief Technology Officer

CPO vs CTO

Products matter. And that is why more and more companies are adding executives who are specifically focused on those products and the technology needed to ensure customer love. But as we keep adding leaders to the executive suite, there is naturally more overlap in duties. More role confusion too. So, it is worth taking a look at the difference between two related but distinct positions: Chief Product Officer (CPO) and Chief Technology Officer (CTO). Read more…

How Working With Aha! Customers Makes Me a Better Product Leader

customer success manager at Aha!

“Customer success” — what is that? Not too long ago, no one knew. There was sales and there was support. But not customer success. Today, it is one of the fastest-growing job titles in the U.S., with more than 35,000 roles currently listed on LinkedIn. What changed? Read more…

My Name Is Jonathan Steel — This Is Why I Joined Aha!

jonathan steel why I joined Aha!

“A high-growth software company where I can stay close to the customer.” The hiring managers asked me what kind of company I saw myself working for and I gave this response. This was a number of years ago, before I joined Aha! The panel smiled knowingly before replying that those jobs simply do not exist — not everybody gets to work with customers. While that may be true in some organizations, I knew that it would never be true for me. Read more…

How to Build a Digital Transformation Roadmap

digital transformation roadmap

There is a specific type of person who gets excited about looking ahead — far ahead. The type of person who enjoys challenging what is known to be true today. Big enterprise transformations require that type of forward-thinker. Read more…

Just Launched! — Build and Share Your Own Strategic Planning Templates

Shared strategy model templates

“I love the new strategic models!” This was a note that a happy customer shared with us last week after we launched the new templates. We are always delighted when people take the time to send a note of thanks. And we are glad to see the enthusiasm for the new strategy capabilities.
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You Are Not an Office Cliche

You Are Not an Office Cliche

Please, no more cliches. These well-worn sayings hurt me. I cringe when I hear throwaway phrases such as “go the extra mile” or “think outside the box.” What do these words even mean? Or are these business cliches just an easy choice when we do not want to think deeply about the true meaning of what we are trying to convey? Read more…

Aha! Wins Prestigious “Company of The Year” Stevie Award

Aha! Software Company Wins Stevie 2018 Award

We are building a different kind of technology company at Aha! No venture funding, no offices, and no salespeople. A company that has been highly profitable from the start. We are proud of the value that we have created for customers and the team. And it fills us with gratitude when others recognize this as well.
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My Name Is Daniel Davis — This Is Why I Joined Aha!

Daniel Davis Aha!

It started with hand-drawn comic books. Most starred my dogs, but the occasional space pirate made an appearance. Although I loved writing and drawing as a kid, as I got older, I found my aptitude for math pulling me towards the technical and pushing me further from the creative path. So in college, I pursued computer science — at first. Read more…

Your Office Is a Zoo — Now What?

Your office is a zoo

Observe any workplace and you will find an astonishing ecosystem. Each one is filled with many creatures. Depending on the organization, you may also find a battle for survival. Some rule with wit while others dominate with more concealed tactics. What is this one constant in the wild, wild world of work? Read more…