The Product Manager’s Playbook: How You Can Build Trust

Aha! customer success team

I do not envy substitute teachers. While most of the class will follow the new leader, there are always a few kids who misbehave in ways they would not dare with the “regular” teacher. It is a job with lots of responsibility yet limited authority. Product managers can probably relate.

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Just Launched! — Enhanced Aha! Integration With Jira

What is the path to building great products? It starts with strong communication between product, engineering, sales, and support teams. Every team deserves a purpose-built tool — but not at the expense of effective communication and collaboration. This is why we are committed to improving the way Aha! integrates with the tools you rely on most.

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Use These 4 Words to Be More Productive in 2018

productivity at work

One day. Then two more. Still silence. This was several years ago when I was working at a large software company. I had sent an email to a colleague, hoping to address an important customer question about an advanced feature. The silent treatment continued. I was busy but I finally figured it out. Can you guess what happened next?

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We Reviewed 1,452 Customer Ideas in 2017 — This Is How We Did It

categorizing ideas

There are certain phrases that make a product manager cringe. For me, it is when customers refer to  the process of submitting feedback as throwing ideas into a “black hole.” Ouch. I never want a customer to feel this way. This is one reason why our team at Aha! created a new goal this year: zero unreviewed customer ideas. Seriously.

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This Is How Our Product Team Created a 90-Day Rolling Roadmap

setu kulkarni product manager

I was looking for some inspiration. This was back in October 2016 and we were in planning mode. Our product teams at WhiteHat Security had spent most of the year struggling to stay true to one annual roadmap. But as we looked back, it was clear that what we had said we would do and what we were delivering simply were not the same. Why?

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6 Signs You Love Your Job

Aha! product management customer success team

“You cannot improve what you do not measure.” This is what I wrote the first time I asked our team at Aha! to evaluate our own company. I wanted to know how people really thought and felt. Not just polite conversation — honest opinions. So, we sent out our first Employee Lovability Survey. What does that mean? Good question.

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Hey Boss: You Are Setting Me Up for Failure

new hire onboarding

A terrible first day at a new job. You show up only to find your wonderful new boss is not ready for you. Nobody greets you. I would like to say I am making this up — but it happened to me. I once sat in the lobby for over an hour waiting to get going at a new job after graduate school.

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Just Launched! — Detailed Reporting on Your Product Management Data

Aha advanced filter configuration modal

Are you trying to get a clearer picture of what will really make an impact in 2018? I think this is the case for most product managers this time of year. Of course, you want to avoid the dreaded analysis paralysis. But to make the right decisions for your product next year, you need access to the right information. And quickly.
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How Good Product Managers Deliver Bad News

product manager bad news

I have some bad news. And it will not be surprising for most product managers. Our job frequently involves telling people things they do not want to hear. In fact, I would say the job of a product manager involves more difficult conversations than most. Even communicating what some would consider very bad news.

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The Product Manager vs. the Business Analyst

product manager vs business analyst

“What is the difference between a product manager and a …?” You can fill in the rest of that question with more than a half dozen job titles — engineering manager, scrum master, project manager, business analyst, and more. Lots of aspiring product managers want to know the answer to these questions. It makes sense that people are curious about the overlap between different job titles. Why?

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Remote Work Is Not Your Scapegoat

remote work scapegoat

This is a tale of a company at a crossroads. Innovation had stalled. Teamwork was anemic. It was a time of stagnation. Leaders wrung their hands over the ailing enterprise. So they issued a decree. “Hear ye, hear ye! Remote work is banned. All employees must return to the closest regional office.”

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Just Launched! — Export Your Product Management Data to Excel

There is no love lost between product managers and spreadsheets. It is not the fault of Microsoft Excel though — one of the most powerful applications ever built. It was just designed for complex data analysis — not product management. But while Excel falls woefully short as a product management solution, it still has a place in your toolkit. And when you do have to use Excel, you want to be able to get data into it easily. We get it.

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My Name Is Stephen Becker — This Is Why I Joined Aha!

Stephen Becker Aha! Ruby on Rails developer

I like solving a problem. To me, this means creating with a purpose. Legos, birdhouses, dinner — the format does not matter. What I enjoy is building and learning something new so that I can build more and learn more.

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How to Be Transparent at Work (Without Making People Cry)

open office layout

Extreme openness. This was the original intention of the open-office design. Breaking down walls would also break down barriers — everyone could exchange ideas throughout the day. The organization would realize a hyper-state of transparency where the best ideas would always win. But I bet you have experienced a different reality with this floor plan.

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Your Company Is Not a Democracy

a company is not a democracy

We are living in unsettling times. In 2016, you may have found yourself saying “What?!” out loud a lot. And I am betting that this year your knee-jerk response has become, “Now what?” But uncertainty in the world is nothing new. And it definitely is no stranger to business.

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